Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
108
February 21, 2013
An Important Note about CAD 8.0(1a)
In the CAD 8.0(1) release, the CAD LDAP service is susceptible to glue nodes that
corrupt the directory and can result in agents being unable to log into the ACD. In
addition, a CAD LDAP service with glue nodes cannot be backed up and restored,
impairing upgrades to later CAD releases.
corrupt the directory and can result in agents being unable to log into the ACD. In
addition, a CAD LDAP service with glue nodes cannot be backed up and restored,
impairing upgrades to later CAD releases.
CAD 8.0(1a) corrects this problem by providing a replacement CAD LDAP service. This
replacement CAD LDAP service can only be safely applied within the context of a full
CAD build, rather than a simple maintenance release.
replacement CAD LDAP service can only be safely applied within the context of a full
CAD build, rather than a simple maintenance release.
CAD 8.0(1a) must be applied before any future CAD 8.0 maintenance releases. For
this reason, we strongly recommend existing CAD 8.0(1) customers upgrade to CAD
8.0(1a).
this reason, we strongly recommend existing CAD 8.0(1) customers upgrade to CAD
8.0(1a).
Upgrading from CAD 8.0(1) to CAD 8.0(1a)
In an environment with an existing CAD 8.0(1) deployment, CAD 8.0(1a) should be
applied as an over-the-top upgrade on both the servers and client desktops. Since this
release contains fixes for both the services and client applications, it is recommended
that the upgrade be performed during a maintenance window in the contact center.
applied as an over-the-top upgrade on both the servers and client desktops. Since this
release contains fixes for both the services and client applications, it is recommended
that the upgrade be performed during a maintenance window in the contact center.
NOTE: Failure to upgrade the services and client desktops at the
same time might result in agents being unable to log in to the ACD.
same time might result in agents being unable to log in to the ACD.
If upgrading a High Availability (HA) system, you must upgrade the primary CAD server
first. The upgrade process requires knowing the IP addresses of both the primary and
secondary CAD servers. You can verify these IP addresses by running CAD
Configuration Setup (postinstall.exe) on a CAD server; the initial window in this utility
identifies the primary and secondary server IP addresses.
first. The upgrade process requires knowing the IP addresses of both the primary and
secondary CAD servers. You can verify these IP addresses by running CAD
Configuration Setup (postinstall.exe) on a CAD server; the initial window in this utility
identifies the primary and secondary server IP addresses.
The CAD server upgrade process analyzes the existing CAD LDAP service and
determines its current state. When this utility detects a glue node condition within
LDAP, it attempts to repair the LDAP service so that it can be successfully upgraded.
determines its current state. When this utility detects a glue node condition within
LDAP, it attempts to repair the LDAP service so that it can be successfully upgraded.
NOTE: In the event that your deployment of CAD 8.0(1) cannot be
repaired by CAD 8.0(1a), contact TAC and have available the log
located at:
repaired by CAD 8.0(1a), contact TAC and have available the log
located at:
C:\Documents and Settings\<user>\Local Settings\temp\GlueNode
ReportTool\
C:\Documents and Settings\<user>\Local Settings\temp\GlueNode
ReportTool\
Upgrading from CAD 6.x and Earlier to CAD 8.0(1a)
This upgrade is a staged backup and restore upgrade through CAD 7.2.