Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

February 21, 2013

Requirements

System Configurations

Supported system configurations are documented in the Cisco Unified Contact Center
Enterprise 8.0 Solution Reference Network Design (SRND), available at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_
support_series_home.html

Thin Client Environments

CAD is supported in Citrix (XenApp) and Microsoft Terminal Services environments. For
more information, see the document, Integrating CAD with Thin Client and Virtual
Desktop Environments, available at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_
implementation_design_guides_list.html