Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
System Requirements
February 21, 2013
31
Monitoring Requirements
CAD supports both CAD-based (agent-based) monitoring and Unified CM-based
(call-based) monitoring. CAD-based monitoring can be implemented either through
the desktop (desktop-based) or the server (SPAN-based).
(call-based) monitoring. CAD-based monitoring can be implemented either through
the desktop (desktop-based) or the server (SPAN-based).
NOTE: If Unified CM-based monitoring is used, CAD-based recording
services are not available.
services are not available.
NOTE: Desktop-based monitoring and recording is not supported on
Windows 7 64-bit running WoW64. However, Unified CM-based
monitoring and SPAN-based monitoring and recording are supported
on this platform.
Windows 7 64-bit running WoW64. However, Unified CM-based
monitoring and SPAN-based monitoring and recording are supported
on this platform.
The type of monitoring that is used is specified when CTI OS is installed. CAD uses
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
NOTE: CAD-based monitoring requires codecs G.711 and G.729.
For more information about monitoring, see the white paper, Configuring and
Troubleshooting VoIP Monitoring, available for download from www.cisco.com.
Troubleshooting VoIP Monitoring, available for download from www.cisco.com.