Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
30
February 21, 2013
NOTE: The integrated browser supports only one web session at a
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
http://msdn2.microsoft.com/en-us/library/42h6dke4(VS.80).aspx
NOTE: If Internet Explorer 8 is installed, the CAD integrated browser
uses the Internet Explorer 8 library in compatibility mode. This means
that web sites detect the browser version as Internet Explorer 7. As a
result, web sites that require Internet Explorer 8 support might not be
rendered within the integrated browser.
uses the Internet Explorer 8 library in compatibility mode. This means
that web sites detect the browser version as Internet Explorer 7. As a
result, web sites that require Internet Explorer 8 support might not be
rendered within the integrated browser.
Mozilla Firefox
Mozilla Firefox is a supported browser for use with CAD-BE. Consult the document,
Hardware and System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, for information on supported versions of
Firefox (see
Hardware and System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, for information on supported versions of
Firefox (see
for the document URL).
Microsoft SQL Server 2005 Standard or Enterprise Edition
Some reporting data that appears in Cisco Agent Desktop is kept in flat files on the
CAD server. However, if desired, this reporting data can be managed with an onboard
SQL Server 2005 instance. For information on choosing a method of data storage, see
CAD server. However, if desired, this reporting data can be managed with an onboard
SQL Server 2005 instance. For information on choosing a method of data storage, see
OpenLDAP
System configuration data is maintained using OpenLDAP V2.4.16 Directory Services
on the CAD server.
on the CAD server.
CTI OS
Computer Telephony Integration Object Server (CTI OS) must be installed on the
CTI server before installing the CAD services. You might want to edit several registry
keys to enable Agent Desktop to receive all CTI events. See
CTI server before installing the CAD services. You might want to edit several registry
keys to enable Agent Desktop to receive all CTI events. See
for information on changing these registry keys.
Consult the document, Hardware and System Software Specification (Bill of
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, for information
on supported versions of CTI OS (see
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, for information
on supported versions of CTI OS (see
for the
document URL).