Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
72
February 21, 2013
In the Dynamic Reskilling section, select the Enabled check box to enable supervisors
to dynamically re-skill agents on their teams using the Unified Contact Center
Enterprise Web Administration Agent Re-skilling tool. This tool is a web-based
application. If it is located on a secured server and requires a secure socket URL
(https), select the Secured client connection check box. If you leave this box
unchecked, the URL will use the http prefix.
to dynamically re-skill agents on their teams using the Unified Contact Center
Enterprise Web Administration Agent Re-skilling tool. This tool is a web-based
application. If it is located on a secured server and requires a secure socket URL
(https), select the Secured client connection check box. If you leave this box
unchecked, the URL will use the http prefix.
In the Cisco Unified System Contact Center Environment section, select Yes or No to
indicate whether or not your configuration is running in a Unified System Contact
Center (SCC) environment.
indicate whether or not your configuration is running in a Unified System Contact
Center (SCC) environment.
NOTE: If CAD Configuration Setup does not detect that it is installed
in a Unified SCC environment, a dialog box appears in initial mode,
prompting you to indicate whether it is a Unified SCC environment.
in a Unified SCC environment, a dialog box appears in initial mode,
prompting you to indicate whether it is a Unified SCC environment.