Cisco Cisco Agent Desktop 8.5 Referências técnicas

Any computer running a CAD service must have the Windows Management and 
Monitoring Tool component installed in order for the Desktop Monitoring Console to 
be able to monitor that service’s status. 

There can be two instances of the Chat service per logical contact center, with one 
instance per server.

The Chat service can support 1000 agents and 80 supervisors per site. Team 
Messages (TMs) are limited to 200 characters.

There can be two instances of the Enterprise service per logical contact center, with 
one instance per server.

There can be two instances of the IP Phone Agent service per logical contact center, 
with one instance per server.

There can be two instances of the LDAP Monitor service per logical contact center, 
with one instance per server.

There can be two instances of the LRM service per logical contact center, with one 
instance per server.

There can be two instances of the Recording & Playback service per logical contact 
center, with one instance per server.

There can be two instances of the Recording & Statistics service per logical contact 
center, with one instance per server. 

There can be two instances of the Sync service per logical contact center, with one 
instance per server.