Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
62
March 2012
Problem
The agent receives an ACD call, but the route point did not show up in
the call history.
the call history.
Solution
Unified ICM Configuration Manager must be configured to enable route
points to appear in call history. In Unified ICM Configuration Manager,
choose Tools > List Tools > Dialed Number/Script Selector List, and on
the Dialed Numbers tab, check the Permit application routing check
box.
points to appear in call history. In Unified ICM Configuration Manager,
choose Tools > List Tools > Dialed Number/Script Selector List, and on
the Dialed Numbers tab, check the Permit application routing check
box.
Problem
When starting CAD-BE, the browser displays the message “The version
of JRE installed on your PC is higher than the maximum version
supported by CAD-BE. Uninstall all instances of JRE that have a version
higher than the maximum version supported by CAD-BE, then install the
version of JRE that is supplied with CAD-BE.”
of JRE installed on your PC is higher than the maximum version
supported by CAD-BE. Uninstall all instances of JRE that have a version
higher than the maximum version supported by CAD-BE, then install the
version of JRE that is supplied with CAD-BE.”
Solution
If using Firefox, uninstall any JRE higher than 1.5 or switch to using
Internet Explorer. Make sure a supported JRE 1.5 is installed.
Internet Explorer. Make sure a supported JRE 1.5 is installed.