Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

CAD Service Problems

March 2012

63

CAD Service Problems

Problem

How can I tell if a CAD service is running? 

Solution

To view the status of all the services in the CAD system, access the 
Desktop Monitoring Console browser, where <CAD server> is the IP 
address of the server on which the CAD base services are installed: 
from this URL in your server.

http://<CAD server>:8088/smc/monitor.jsp

You can also view the status of CAD services in Cisco Unified System 
Contact Center Enterprise (Unified SCCE) Web Administration. Log into 
Unified SCCE Web Administration using the following URL, where 
<Admin workstation> is the IP address of the server on which Unified 
SCCE is installed:

http://<Admin workstation>/uiroot/uicommander?
svcDomain=default&req=ipccAdmin.login

Choose System Management > Machine Management > Service 
Management. From the Service Management page you can select a 
specific server for which you want to view service status. On the 
Services for <server name> page, you can use these options: Refresh, 
Cancel, Start, Stop, Cycle, Manual, and Automatic.

Problem

How can I check if the CTI Unified ICM service is running?

Solution

On the Unified ICM computer, check if the status of all processes in the 
Unified ICM Server Control are running.

Problem

How can I tell if the Tomcat webserver is installed correctly?

Solution

Perform the following tests:

■

On the PC where the BIPPA service is installed, open the Services 
control panel to see if the Tomcat service and the BIPPA service are 
running.