Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Cisco CAD Troubleshooting Guide

March 2012

■

Verify you can see Tomcat’s html index page. In your web browser,
enter the URL http://<Tomcat server IP address>:8088/.

■

Attempt to display the following page in your web browser without
an error: http://<Tomcat server IP address>:
8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

If these tests fail, check the following:

■

JRE is installed on the server.

■

The file that maps URLs with JSP pages to the correct java servlets,
web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.

■

Find this entry in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE
\Spanlink\CAD\IPPA\Config\TOMCAT HOME

and set its value to C:\Program Files\Cisco\Desktop\Tomcat\

Problem

If the Microsoft SQL Server CADSQL Instance is uninstalled and the ICM
Logger or ICM Admin Workstation is restarted, the ICM Logger or ICM
AW fails to start and displays an error message. The error occurs
because certain registry keys that are required by these services are
removed during the uninstall.

Solution

Complete the following steps using the SQL Server Client Network
Utility.

1. Launch cliconfg from either a command window or the Start > Run

prompt.

2. Enable the Named Pipes and TCP/IP protocols.

3. Ensure that Named Pipes appears before TCP/IP in the list of

enabled protocols.

4. Check Enable Shared Memory Protocol.

5. Apply the changes and exit by clicking OK.