Cisco Cisco Unified Customer Voice Portal 11.5(1) Guia Da Instalação
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Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release 4.1(1) November 2007
But if the user is queried as to whether setup.exe can install software on the system and the user responds
by selecting the Yes radio button, but there is no Don't ask again checkbox or it is there but the user
does not select it, this response is remembered temporarily and it does not appear in the User Query
Response window.
by selecting the Yes radio button, but there is no Don't ask again checkbox or it is there but the user
does not select it, this response is remembered temporarily and it does not appear in the User Query
Response window.
If the user response is only cached temporarily (for approximately an hour), the user can click the Clear
button in User Query Response window to delete all temporarily cached responses. To clear permanent
responses listed in the edit field, the user must select the response in the edit field and press the Delete
key.
button in User Query Response window to delete all temporarily cached responses. To clear permanent
responses listed in the edit field, the user must select the response in the edit field and press the Delete
key.
Note
Permanent responses are remembered across reboots. Temporarily cached responses are not remembered
across reboots. Also note, a query response is tied to the user who responded. On multi-user machines,
multiple users may be asked the same question.
across reboots. Also note, a query response is tied to the user who responded. On multi-user machines,
multiple users may be asked the same question.
Troubleshooting
Please consider the following troubleshooting suggestions before contacting the Cisco Technical
Assistance Center (TAC).
Assistance Center (TAC).
Problems with Installing/Uninstalling the Agent
If you encounter problems with installing or uninstalling the Agent, perform the following tasks:
•
Verify that you rebooted the server.
•
Verify that the Cisco Security Agent service is not disabled and that its Startup Type value is
Automatic.
Automatic.
•
Obtain the installation logs from <InstallDrive>:\Program Files\Cisco\CSAgent\log. Review the
CSAgent-Install.log and driver_install.log files.
CSAgent-Install.log and driver_install.log files.
•
Verify that you did not use Terminal Services.
Problems with Unified CVP Software or Errors from Cisco Security Agent
Go through the procedure in this section if you encounter problems after installing Cisco Security Agent
for Unified CVP software:
for Unified CVP software:
•
Are these problems with Unified CVP software that cannot otherwise be explained?
•
Are Cisco Security Agent error messages displayed (double-click on the flag icon, then click on
Messages, on the left, under Status)?
Messages, on the left, under Status)?
•
Look in the Cisco Security Agent log file, securitylog.txt, for events indicating that an application
action was blocked by Cisco Security Agent.
action was blocked by Cisco Security Agent.
If you cannot determine the cause of a Cisco Security Agent log entry or error message, contact Cisco
TAC. However, before doing so, please refer to the section
TAC. However, before doing so, please refer to the section
To troubleshoot problems with Unified CVP software or errors from Cisco Security Agent:
Step 1
Disable CSA as described in
.