Cisco Cisco Unified Customer Voice Portal 11.5(1) Guia Da Instalação
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Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release 4.1(1) November 2007
Disabling and Reenabling the Cisco Security Agent Service
You must disable the CSA service whenever you want to install, upgrade, or uninstall software. This
means before every operating system, Unified CVP and third-party installation and upgrade, including
maintenance release, service release, Windows updates, and support patch installations and upgrades.
means before every operating system, Unified CVP and third-party installation and upgrade, including
maintenance release, service release, Windows updates, and support patch installations and upgrades.
Ensure that the service does not get enabled at any time during the installation or upgrade. Failure to do
so may cause problems with the installation or upgrade.
so may cause problems with the installation or upgrade.
After installing or upgrading the software, you must reenable the Cisco Security Agent Service. With
the service disabled, the Agent no longer provides intrusion detection for the server.
the service disabled, the Agent no longer provides intrusion detection for the server.
Note
You must have Admin rights in order to successfully disable or reenable the Cisco Security Agent.
Disable
To disable the CSA service, complete the following steps:
Step 1
From the Windows Start menu, select Settings > Control Panel > Administrative Tools > Services.
Step 2
In the Services window, right-click Cisco Security Agent and choose Properties.
Step 3
In the Properties window, click the General tab.
Step 4
Click Stop.
Step 5
At this point you are challenged by CSA. Click the Yes radio button; click Apply; enter the displayed
letters in the Challenge field; click OK.
letters in the Challenge field; click OK.
At this point, CSA is stopped. This is indicated by a white target with a red bull’s-eye being displayed
on top of the red flag that is the CSA icon.
on top of the red flag that is the CSA icon.
Step 6
From the Startup Type drop-down list box, choose Disabled.
Step 7
Click OK.
Caution
In the Services window, verify that the Startup Type of the CSA service is Disabled.
Step 8
Close Services.
Caution
You must reenable the Cisco Security Agent service after installing, upgrading, or uninstalling software.
Reenable
To reenable the CSA service, complete the following steps:
Step 1
Choose Start > Settings > Control Panel > Administrative Tools > Services.
Step 2
In the Services window, right-click Cisco Security Agent and choose Properties.
Step 3
In the Properties window, click the General tab.