Cisco Cisco Unified Customer Voice Portal 11.5(1) Guia Da Instalação
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Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release 4.1(1) November 2007
Step 2
Perform the operation that caused the error message.
Step 3
Reenable CSA as described in
.
Step 4
Perform the operation that caused the error message.
Step 5
If the operation completes successfully with the Cisco Security Agent turned off and continues to fail
with the Cisco Security Agent enabled, confirm that the software with which you were having the
problem is among the CVP software components or third-party applications included in the Hardware
and Software System Specification for Cisco Unified Customer Voice Portal Software Release 4.1(1).
with the Cisco Security Agent enabled, confirm that the software with which you were having the
problem is among the CVP software components or third-party applications included in the Hardware
and Software System Specification for Cisco Unified Customer Voice Portal Software Release 4.1(1).
Step 6
If you are unable to resolve the problem, see
What to Do before Contacting TAC about a CSA Problem
First go through all the relevant procedures described above to determine if there is really a problem and
if it is in fact a CSA problem.
if it is in fact a CSA problem.
If you feel that it is a CSA problem, and you want to open a TAC case, follow the procedures below:
Step 1
Run the Cisco Security Agent Diagnostics program:
Start > Programs > Cisco Security Agent > Cisco Security Agent Diagnostics
This causes the agent to gather self-describing diagnostic information on the system and on the agent
itself (for example, information pertaining to any configured system states). Be patient, because it may
take some time to collect this data.
itself (for example, information pertaining to any configured system states). Be patient, because it may
take some time to collect this data.
The diagnostic utility temporarily disables agent security while it executes. If you are queried to disable
agent security, you should respond Yes, to allow the diagnostics program to run. Security is
automatically reenabled when the utility finishes collecting data.
agent security, you should respond Yes, to allow the diagnostics program to run. Security is
automatically reenabled when the utility finishes collecting data.
Step 2
When the collection is complete, a message appears informing you that a csa-diagnostics.zip file has
been created in the <InstallDrive>\Program Files\Cisco Systems\CSAgent\log directory.
been created in the <InstallDrive>\Program Files\Cisco Systems\CSAgent\log directory.
Step 3
Determine the version of your CSA engine and of your CSA policy (the method for doing so is described
in
in
Step 4
Contact TAC. Be prepared to provide them with the zipped file mentioned in Step 2 and the information
you collected in Step 3.
you collected in Step 3.
Migrating to the Management Center for Cisco Security
Agents
Agents
An important feature of the Management Center for Cisco Security Agents is that it has a scheduled
update program that automatically updates the Agents that are being managed. This eliminates the need
to manually uninstall, install, and start CSA on each server.
update program that automatically updates the Agents that are being managed. This eliminates the need
to manually uninstall, install, and start CSA on each server.
Also, while the security Agent included with Unified CVP software uses a static policy that should not
be changed, it is possible to add, change, or delete the policy if you purchase and install Management
Center for Cisco Security Agents. However, any such changed policy is NOT qualified for use with CVP.
be changed, it is possible to add, change, or delete the policy if you purchase and install Management
Center for Cisco Security Agents. However, any such changed policy is NOT qualified for use with CVP.