Cisco Cisco Unified Customer Voice Portal 11.5(1) Guia Da Instalação
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Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release 4.1(1) November 2007
Note
You must have access to a cryptographic site before you can download the Cisco Security Agent file. If
you have not yet applied for such access, you will at this point be directed to a web form. Fill out the
form and click Submit. A message appears telling you when you can expect to have download access.
If you have already registered, continue with Step 4.
you have not yet applied for such access, you will at this point be directed to a web form. Fill out the
form and click Submit. A message appears telling you when you can expect to have download access.
If you have already registered, continue with Step 4.
Step 4
Note the location where you saved the downloaded file(s).
Step 5
Double-click CiscoCVP-CSA-<version>-K9.exe to begin the installation; the Welcome window
displays.
displays.
Step 6
Click Next. The license agreement displays.
Step 7
Click Yes.
Step 8
Accept the default destination where the software installs, then click Next.
Step 9
The “Preparing to transfer files” status window displays the options that you chose. To accept the current
settings, click Next.
settings, click Next.
Step 10
Continue to wait while the installation completes; do not click Cancel.
Step 11
Click the radio button Yes (the default), then click Finish to reboot the server.
Caution
As mentioned earlier, the Agent protects the server as soon as you install the software, but the Agent
does not provide complete functionality until you reboot the server. Therefore, Cisco recommends that
you reboot immediately after installation. As mentioned above, to minimize affects on resources (such
as processing interruptions), Cisco recommends that you install/reboot at the end of the business day or
during a time when processing is minimal, preferably during a regularly scheduled maintenance window.
does not provide complete functionality until you reboot the server. Therefore, Cisco recommends that
you reboot immediately after installation. As mentioned above, to minimize affects on resources (such
as processing interruptions), Cisco recommends that you install/reboot at the end of the business day or
during a time when processing is minimal, preferably during a regularly scheduled maintenance window.
Tip
When the installation completes, a red flag (the Cisco Security Agent icon) displays in the Windows
system tray. Double-click on the red flag. If you see Security:Medium in the lower right corner of the
Cisco Security Agent window, this implies that security is enabled.
system tray. Double-click on the red flag. If you see Security:Medium in the lower right corner of the
Cisco Security Agent window, this implies that security is enabled.
Step 12
Perform this procedure on each Unified CVP software server. [As noted, Cisco Security Agent for
Unified CVP should not be installed on SDDSN, Media Server, and Call Studio machines.]
Unified CVP should not be installed on SDDSN, Media Server, and Call Studio machines.]
Checking the Version on the Server
You can check the engine and policy versions of the Agent. To do so, double-click on the CSA flag in
the system tray. Included in the Status section of the Cisco Security Agent window is the Product ID,
which will look something like: Unified CVP CSA 5.2.0.203 Policy 2.2.1
the system tray. Included in the Status section of the Cisco Security Agent window is the Product ID,
which will look something like: Unified CVP CSA 5.2.0.203 Policy 2.2.1
In this case, 5.2.0.203 is the engine version and 2.2.1 is the policy version.
If for some reason the CSA flag is not available, retrieve it by clicking Cisco Security Agent in the Start
menu.
menu.