Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide 7.0
60
31-Mar-06
When you save your Configuration Setup settings, the configuration data is
imported to CAD 7.0.
imported to CAD 7.0.
6. Restart the CAD services after the restore is completed.
RecordingBackup (Bulk Export) Utility
CAD 7.0 archives recordings differently than it did in CAD 4.6. If you want to be able
to review recordings made with CAD 4.6, you must export them from the Recording &
Statistics service database using RecordingBackup (also known as the Bulk Export
utility).
to review recordings made with CAD 4.6, you must export them from the Recording &
Statistics service database using RecordingBackup (also known as the Bulk Export
utility).
The Bulk Export Utility creates an HTML page you can use to view the recording files
you previously viewed using the Supervisor Log Viewer. Like Supervisor Log Viewer,
the HTML gives you access to recordings made in the last seven days plus those that
are marked to be saved for 30 days.
you previously viewed using the Supervisor Log Viewer. Like Supervisor Log Viewer,
the HTML gives you access to recordings made in the last seven days plus those that
are marked to be saved for 30 days.
NOTE: CAD no longer manages these recording files. All file management
must be handled manually.
must be handled manually.
The file RecordingBackup is found on the CAD 7.0 installation CD.
To run RecordingBackup.exe:
1. Ensure that the Recording & Statistics service is running.
2. Open a command window on the machine where the Recording & Statistics
service is running.
3. Navigate to the folder where RecordingBackup is located.
4. On a command line, type:
RecordingBackup.exe
The utility copies files to your AudioFiles folder, including one named
RecordLogView.html (see
RecordLogView.html (see
). View this file using your web browser.
Figure 28.
Sample RecordLogView.html.