Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

NOTE:  If you repair your current version or upgrade to a newer version of any 
of the desktop applications, and if you do not have Administrator privileges on 
the client machine, any custom configuration settings (logging and debug 
levels and file locations) for that application will be lost. If you do have 
Administrator privileges, those configuration settings will be preserved.

If you need to uninstall CAD 7.0 and revert to an earlier version of CAD, follow these 
steps.

NOTE:  It is assumed that you backed up your original version of 
CAD before installing CAD 7.0.

1. Uninstall CAD 7.0.

2. Install your previous CAD version according to the product documentation.

3. Restore your backed-up data using the CAD Configuration Setup tool:

■

The configuration data backed up with CDBRTool or DABackupTool is 
restored by entering the location of the backup file in the Restore Backup 
Data window.

■

The Recording & Statistics database backed up with BackupDB is 
restored by selecting “Restore From” and entering the location of the 
backup file in the Recording & Statistics Service Database window.

This section describes how to use the CAD backup and restore utilities.

To preserve the Recording & Statistics service database, use the BackupDB utility. 
This utility saves the information in the database except recording metadata and the 
recordings themselves. Recording metadata is the information saved about a 
recording—time and date of recording, the agent recorded, and so on. 

The Recordings themselves are preserved using the Bulk Export utility—see 

 for more information.

The backed up data is imported into CAD 7.0 through the Configuration Setup tool 
during the installation process.

The BackupDB file is located on the CAD 7.0 installation CD.