Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

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Logical contact centers

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Enterprise data fields and layouts

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Monitored devices

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Agents

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Work flow groups

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Work flows

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Dial plans

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Macros

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Reason codes

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VoIP Monitor/Desktop Monitor settings

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User interface settings

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Global phone books

NOTE:  Default work flow groups are overwritten when CAD is 
upgraded. As a result, any settings made in the Default work flow 
group are lost. Customized work flow groups (new work flow groups 
with names other than “Default”) are preserved in an upgrade.

NOTE:  Supervisors, teams, skill groups, and employee phone books 
are not preserved. They must be set up again in the upgraded version 
of CAD.

1. On the computer where Desktop Administrator is located, open a command 

window.

2. Navigate to the folder where the DABackupTool utility is located.

3. On the command line, type:

dabackuptool “<destination folder>”

where <destination folder> is the folder where the backup file will be saved. 
For example:

dabackuptool “C:/Backup/”

The program backs up the configuration data to your destination folder. 

4. Uninstall the previous version of CAD.

5. Install CAD 7.0. When CAD Configuration Setup runs, on the Restore 

Backup Data window, click Yes and browse to the location of the backup 
folder.