Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

12

March 25, 2013

CAD-BE

 lists the features that are available in each feature level of CAD-BE. Features 

that are not listed here are in all three feature levels.

IP Phone Agent

 lists the features that are available in each feature level of IP Phone Agent. 

Features that are not listed here are in all three feature levels.

Table 2. 

CAD-BE features 

Feature

Standard

Enhanced

Premium

Agent-initiated call recording

●

●

Cisco IP Communicator support

●

●

●

Cisco Unified Mobile Agent support

●

●

●

Enterprise data thresholds

●

●

Event-triggered work flows

●

●

HTTP Get action

●

●

Integrated browser

●

●

Reason codes

●

●

●

Task buttons

●

●

Wrapup data

●

●

●

Table 3. 

IP Phone Agent features

Feature

Standard

Enhanced

Premium

Agent-initiated recording

●

●

Enterprise data

●

●

●

Reason codes

●

●

●

Skill group data

●

●

●

Wrap-up data

●

●

●