Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

14

March 25, 2013

Desktop Administrator

 lists the features that are available in each feature level of Desktop 

Administrator. Features that are not listed here are in all three feature levels.

Table 5. 

Desktop Administrator features 

Feature

Standard Enhanced Premium

Cisco Unified Presence integration

●

●

●

Configuration of Agent Desktop integrated 
browser

●

Configuration of Agent Desktop, IP Phone Agent, 
and CAD-BE interfaces

●

●

Configuration of CAD-BE integrated browser

●

●

Configuration of work flows

●

●

HTTP Get work flow action for CAD-BE

●

●

HTTP Post and Get work flow actions for 
Agent Desktop

●

IPC Receive action event

●

Time of day event and data condition

●

Timer action

●

●