Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Installing CAD 8.5 Using Flat Files (Basic Installation)

March 31, 2014

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The CAD Configuration Setup utility consists of a series of nodes that require you to 
enter data. You must complete all of the nodes in the utility to configure and to run the 
CAD base services successfully.

The nodes that appear when you run this utility depend on the following factors:

■

The host computer on which you launched the CAD Configuration Setup utility

■

If you are running the CAD Configuration Setup utility for the first time or if you 
are running it again to change your configuration settings

■

The services and applications that are running on the computer on which you 
launched the CAD Configuration Setup utility

 lists all of the steps that are part of the CAD Configuration Setup utility in 

alphabetical order. For each step, the table indicates whether that step appears when 
the CAD Configuration Setup utility is run on the computer that hosts the named 
application or service. If you need to change a configuration setting, use the table to 
determine the computer on which you must run the CAD Configuration Setup utility. 

The table has the following columns:

■

Node Title: The name of the node

■

Situation: When the node appears

— Both: The node appears when you run the CAD Configuration Setup utility 

for the first time and also when you run it again to change your 
configuration settings.

— Update: The node appears only when you run the CAD Configuration 

Setup utility again to change your configuration settings.

■

Base: The computer on which the CAD base services run

■

VoIP: The computer on which the VoIP Monitor service runs

■

Rec: The computer on which the Recording and Statistics service runs

■

CAD/CSD: The computer on which Agent Desktop and Supervisor Desktop run

■

CDA: The computer on which Desktop Work Flow Administrator runs 

Table 11. 

CAD Configuration Setup utility nodes 

Step Title

Situation Base VoIP Rec

CAD
CSD CDA

 

Update

×

Both

×

Both

×

 

Both

×