Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Agent Desktop Interface
10-July-07
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Figure 8.
Integrated Browser pane
Status Bar
The status bar displays current information about Agent Desktop. (See
In the event of a service failure, the Current Status section changes from “In
Service” to “Partial Service” or “No Service”. To learn what features are affected
by the service outage, double-click the Current Status section to view a popup
window that displays which features are active or inactive.
Service” to “Partial Service” or “No Service”. To learn what features are affected
by the service outage, double-click the Current Status section to view a popup
window that displays which features are active or inactive.
For more information on the Current Status popup window and service
autorecovery, see
autorecovery, see
Figure 9.
Status Bar
Toolbar
Work Sites box
Address (URL) box
Browser window
Current status of Agent Desktop features
Current agent state and the time spent in that state
Agent ID, as entered in the Login dialog box at startup
Agent extension, as entered in the Login dialog box at startup
Agent name, as entered in the LDAP database
Current system time in 24-hour format