Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Service Auto-recovery
June 2007
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Service Auto-recovery
The service auto-recovery feature allows Agent Desktop to automatically recover its
connection to the CAD services in the event of a service restart or a network outage.
connection to the CAD services in the event of a service restart or a network outage.
If you log back in within 20 minutes after service recovery using the same user ID and
password, you will automatically be in the agent state you were in when the service or
network connection failed.
password, you will automatically be in the agent state you were in when the service or
network connection failed.
NOTE: You are not notified at login of any inactive services. You are
notified if a service goes down after you are logged in.
notified if a service goes down after you are logged in.
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, CAD-BE
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, CAD-BE
attempts to connect to an active BIPPA service until a connection is made. At that
time the system prompts you to log in again.
attempts to connect to an active BIPPA service until a connection is made. At that
time the system prompts you to log in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
Loss of CTI Service
If the CTI service goes down, and all other services are active, you will not be able to
log in. You will be prompted to try the login again until it is successful. If you are on a
call when the CTI service goes down, the call is dropped.
log in. You will be prompted to try the login again until it is successful. If you are on a
call when the CTI service goes down, the call is dropped.
Loss of LDAP Service
If the LDAP service is down when you try to log in, your login will not be successful. If
LDAP goes down while you are logged in, it does not affect you.
LDAP goes down while you are logged in, it does not affect you.