Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 2007
39
Index
A
Agent states
Alternating between calls
Answering a call
C
Call activity
thresholds
Call by call mode
Cisco Agent Desktop–Browser Edition
contact management pane
dial pad window
feature levels
integrated browser pane
interface
introduction to
logging in as local agent
logging in as mobile agent
logging out
service auto-recovery
Cisco IP Communicator
Conferencing a call
Contact appearance
Contact management pane
call activity
enterprise data
D
Dashboard pane
contact appearance
toolbar
Dial pad window
Dialing phone numbers
E
Enterprise data
F
Feature levels
I
Integrated browser
accessing other websites
home page
work sites
Interface
contact management pane
dashboard pane
dial pad window
integrated browser
L
Logging in
as local agent
as mobile agent
Logging out
M
Making a call
Mobile agent
call by call mode
logging in
nailed call mode