Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

4. Enter your login ID or login name, password, and extension in the appropriate 

fields. Select the call mode you wish to use, and enter your phone number in 
the Mobile Agent Phone Number field.

NOTE:  The phone number and extension must consist only of 
numbers. It cannot include any spaces, dashes, parentheses, or other 
non-numeric characters.

5. Click OK or press Enter to log in.

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The Login Name/ID field can be a maximum of 32 characters. The Password, 
Extension, and Mobile Agent Phone Number fields can be a maximum of 64 
characters.

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When you log in, you might see the error message, “A licensing error has 
occurred. Please see your administrator.” This generally appears when all 
CAD-BE software licenses are in use. For this reason, it is important that you 
log out of CAD-BE when you are done using it, rather than simply closing 
your browser.

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If you attempt to log in as a mobile agent using Nailed mode, you have only 
one phone line, and your phone line is busy, you are logged in and 
immediately logged out. If you have two phone lines with voice mail on the 
non-busy line, mobile agent rolls over to the second line, logs you in, and then 
when the voice mail hangs up, logs you out.