Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You will be prompted for either your Login ID or Login Name in the Login 
dialog box. Which appears depends on how your administrator has 
configured the system.

NOTE:  If the login method (Login Name or Login ID) is changed 
while you are in the process of logging in, you will see an error 
message stating that the login method has changed. You must restart 
CAD-BE in order to log in using the new method.

3. Enter your login ID or login name, password, and extension in the appropriate 

fields, and then click OK or press Enter.

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If you attempt to log in and the login ID/login name (with or without the 
same extension used in association with it) is already in use by another 
agent, you will be asked if you want to forcibly log in. If you opt to do so, 
you will be logged in and the other agent using that ID will be logged out.

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If you attempt to log in and the extension is already in use by another 
agent, you will not be able to log in unless you enter a different extension.

You are now logged into CAD-BE in the Not Ready state.

When you log in as a mobile agent, you can use any phone to receive calls that is 
accessible to the contact center phone system, including home phones and cell 
phones that are not directly connected to the contact center.

NOTE:  The instructions for using your agent desktop described in 
this document do not address important differences that may apply 
when you log in as a mobile agent. Consult the “Using Unified Mobile 
Agent” section of the Mobile Agent Guide for Cisco Unified CC