Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You can log into CAD-BE as a local agent or as a mobile agent. A local agent is one 
who is using CAD-BE within the contact center. A mobile agent uses Cisco Unified 
Mobile Agent to connect to CAD-BE from outside the contact center and uses any 
kind of phone (including a cell phone).

CAD-BE runs in the following web browsers:

Both browsers must have the Java Runtime Environment (JRE) 1.5_06 or newer 
plug-in installed. All popup blockers must be disabled. 

NOTE:  If you do not have JRE installed when you try to start 
CAD-BE, you will be prompted to install it. After JRE is installed, 
CAD-BE will continue to start normally.

1. Start your web browser.

2. Enter the following address in the address field. The address is case 

sensitive.

http://<CAD-BE server IP address/host name>:8088/cadbe/CAD-BE.jsp

NOTE:  The address is case sensitive. Be sure to use uppercase and 
lowercase letters exactly as shown.

CAD-BE starts and the Login dialog box appears (see 

You may see a security warning that CAD-BE’s digital signature cannot be 
verified. This means that the web browser cannot verify the digital signature 
by a trusted source. Select the check box Always trust content from this 
publisher to prevent this warning from displaying again, and then click Run 
to launch CAD-BE. If you click Cancel, CAD-BE will run in restricted mode. 
and various features will not function correctly.

Microsoft Windows 2000 
Professional, Windows XP 
Professional

Microsoft Internet Explorer 6 and 7
Mozilla Firefox 1.5

Red Hat Enterprise Linux 3, 4

Mozilla Firefox 1.5