Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
September 9, 2013
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If a call remains at a device longer than the defined caution and warning thresholds, a
caution or warning icon is displayed in the call activity pane next to the device. These
icons are:
caution or warning icon is displayed in the call activity pane next to the device. These
icons are:
Integrated Browser Pane
The integrated browser pane allows you to view internet and intranet web pages to
help you assist customers. Your administrator can configure a specific website to
display as your home page, and add a list of work sites (similar to web browser
“favorites”) that allow you to navigate to frequently-used websites quickly.
help you assist customers. Your administrator can configure a specific website to
display as your home page, and add a list of work sites (similar to web browser
“favorites”) that allow you to navigate to frequently-used websites quickly.
The integrated browser pane has the following parts:
■
Integrated browser toolbar
■
Work Sites drop-down list
■
Editable Address field (if configured by the administrator)
■
Browser
The integrated browser has from one to six tabs, each of which can display a different
web page. The first tab is reserved for pages that your supervisor pushes to you to
assist you in handling calls, and the remaining tabs are for general use. The number
of tabs depends on the settings your administrator has configured.
web page. The first tab is reserved for pages that your supervisor pushes to you to
assist you in handling calls, and the remaining tabs are for general use. The number
of tabs depends on the settings your administrator has configured.
For more information about this pane, see
Status Bar
The status bar displays current information about you and Agent Desktop (
).
If a service fails, the status changes from “In Service” to “Partial Service” or “No
Service”. To view the features that are affected by the service failure, double-click the
Service”. To view the features that are affected by the service failure, double-click the
Caution
Warning
Figure 8.
Status bar
Current
status
of CAD
features
Current agent ACD
state and the time
state and the time
spent in that state
Agent
ID
Agent
ext
Agent
name
name
Current
system
time in
24-hour
format
Agent’s mobile
phone number
(Mobile Agents
phone number
(Mobile Agents
only)