Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
December 4, 2012
21
Agent Desktop interface so a screen reader can read the text.
Table 4.
Window management toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Task1-10
Alt+1,
Alt+2...
Alt+0
(Enhanced/Premium only) One to ten task
buttons can be set up to perform one or
several functions by the administrator.
buttons can be set up to perform one or
several functions by the administrator.
Make Call
Ctrl+M
Opens a window from which you can dial a
call.
call.
Chat
Ctrl+J
Opens a window from which you can initiate a
chat session.
chat session.
Real Time
Display
Ctrl+Q
Opens a window that displays your call logs
and statistics.
and statistics.
Contact
Mgmt
Ctrl+G
Shows or hides the Contact Management
panes.
panes.
Browser
Ctrl+B
(Premium only) Shows or hides the integrated
browser pane.
browser pane.
Preferences
Ctrl+P
Opens a window for configuring Desktop
Preferences.
Preferences.
Help/About
Alt+Ctrl+H
Opens a menu listing the Help and About
options.
options.
—
Server
Status
Status
Ctrl+Shift+S
Opens the Server Status window.
Table 5.
Main window screen reader shortcut keys
Shortcut
Description
Ctrl+E
Selects a row in the Enterprise Data portion of the Contact
Management pane. To open the Edit Enterprise Data dialog box and
edit the selected entry, press Enter.
Management pane. To open the Edit Enterprise Data dialog box and
edit the selected entry, press Enter.
Ctrl+S
Selects a contact in the Contact Appearance pane.
Ctrl+Shift+B
Moves your cursor to the first tab position on the current web page
of the integrated browser (if the page has fields you can navigate
using the tab key).
of the integrated browser (if the page has fields you can navigate
using the tab key).
Ctrl+Shift+E
Selects a row in the Contact Management Call Activity pane.