Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
December 4, 2012
23
Team Message
The team message is a scrolling or non-scrolling message sent to you and the rest of
your team by your supervisor for a specific length of time. You will receive a team
message even when you are logged out, as long as you do not close Agent Desktop.
your team by your supervisor for a specific length of time. You will receive a team
message even when you are logged out, as long as you do not close Agent Desktop.
When there is no message, the team message pane is not visible. As soon as your
supervisor sends your team a team message, the team message pane opens and the
message scrolls across it.
supervisor sends your team a team message, the team message pane opens and the
message scrolls across it.
Contact Appearance Pane
The contact appearance section displays data about the agent’s current call
appearances. There can be more than one call appearance in the section. For
example, you might have one call on hold and one active call—both will be displayed.
appearances. There can be more than one call appearance in the section. For
example, you might have one call on hold and one active call—both will be displayed.
The contact appearance pane can display up to nine fields. The State field will always
be present; the other eight fields are configurable by the administrator.
be present; the other eight fields are configurable by the administrator.
—
—
Ctrl+Shift+
click
Opens a link in a new tab in the foreground.
Table 7.
Agent Real Time Displays window shortcut keys
Shortcut
Description
Alt+Y
Opens the Dates drop-down list. Available only when the Agent Call Log
Display is selected.
Display is selected.
Alt+Ctrl+E
Opens the Real Time Displays drop-down list.
Alt+Ctrl+S
Selects the first cell in the grid.
Table 8.
Dial Pad window shortcut keys
Shortcut
Description
Alt+P
Selects the first entry in the Employee Phone Book.
Table 6.
Integrated browser window shortcut keys (cont’d)
Icon
Name
Shortcut
Description