Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
60
June 2007
NOTE: A number of factors can prevent desktop monitoring from
registering with Directory Services when CAD is started—for example,
there might be network connectivity issues, a lack of some system
resources due to other applications running on the agent PC, or
issues with the NIC card. As a result, the availability of desktop
monitoring cannot be guaranteed.
registering with Directory Services when CAD is started—for example,
there might be network connectivity issues, a lack of some system
resources due to other applications running on the agent PC, or
issues with the NIC card. As a result, the availability of desktop
monitoring cannot be guaranteed.
Desktop monitoring is enabled by default.
To disable desktop monitoring:
■
On the VoIP Monitor Devices tab, clear the device’s Enable Desktop
Monitoring check box.
Monitoring check box.
VoIP Monitor Service Monitoring
If your system has only one VoIP Monitor service, it is not necessary to set a default
monitor service or to manually assign each device to that single monitor. The VoIP
Monitor service assumes that each device is assigned to it as the only available
monitor service.
monitor service or to manually assign each device to that single monitor. The VoIP
Monitor service assumes that each device is assigned to it as the only available
monitor service.
This does not apply to devices that are configured to use desktop monitoring. The
default VoIP Monitor service does serve as a backup for desktop monitoring if no other
VoIP Monitor service is explicitly defined as the backup.
default VoIP Monitor service does serve as a backup for desktop monitoring if no other
VoIP Monitor service is explicitly defined as the backup.
It is advisable to select a default monitor service to avoid the possibility of having
devices unassigned to a monitor service. This situation can arise when there is more
than one VoIP Monitor service in the system.
devices unassigned to a monitor service. This situation can arise when there is more
than one VoIP Monitor service in the system.
Modifications you make in the VoIP Monitor window are immediately written to LDAP
and go into effect shortly thereafter.
and go into effect shortly thereafter.
Agents using the IP Phone Agent service and CAD-BE agents must be monitored via a
VoIP Monitor service.
VoIP Monitor service.
Devices Displayed in the VoIP Monitor Window
The VoIP Monitor Devices tab displays all agent devices set up in the Unified CM.
If a phone is configured for extension mobility, the Extension field displays:
■
the extension of the user logged into the phone via the Extension Mobility
service
service
■
the static extension assigned to the device’s MAC address, if no user is logged
into the phone and if a static extension is set up
into the phone and if a static extension is set up
■
a blank if no static extension is set up