Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
June 2007
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The updated information appears in the Work Sites pane.
3. Click Apply to save your changes.
To delete a work site:
1. In the Work Sites pane, select the work site you wish to delete.
The information for the website appears in the Site Name and URL fields.
2. Click Delete.
The work site is deleted from the Work Sites pane.
3. Click Apply to save your changes.
Remote Access
The Remote Access tab (see
) is used to enable the IPC Receive Event
feature and configure the port used by the feature.
NOTE: The Remote Access feature is not available for CAD-BE.
An IPC Receive Event occurs when a third party application sends a message to Agent
Desktop over a UDP socket. These messages must adhere to a predefined XML
schema (see examples below) and cannot exceed 4000 bytes.
Desktop over a UDP socket. These messages must adhere to a predefined XML
schema (see examples below) and cannot exceed 4000 bytes.
When Agent Desktop receives an IPC Receive Event message, it does not send a reply
back. IPC Receive Events are queued so no messages are lost.
back. IPC Receive Events are queued so no messages are lost.
By default, IPC Receive Events are disabled. The default port number is Port 58000.
NOTE: The Remote Access action provides for receiving an
asynchronous event. Even if the event is solicited by an IPC Action
request being sent out, the request may never be delivered, and there
is no assurance that a response will arrive because of the nature of
UDP.
asynchronous event. Even if the event is solicited by an IPC Action
request being sent out, the request may never be delivered, and there
is no assurance that a response will arrive because of the nature of
UDP.