Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.1
152
November 2006
Agents
The Agents window (see
) displays a list of all the agents configured in ICM.
From this window you can view an agent’s properties and change the agent’s work
flow group affiliation. You can also select the method of login for both agents and
supervisors—by agent ID or by agent name.
flow group affiliation. You can also select the method of login for both agents and
supervisors—by agent ID or by agent name.
NOTE: When using System IPCC, the only option supported is login by login
name. If you are not using System IPCC, run CAD Configuration Setup and
reset this option. See the Cisco CAD Installation Guide for more information.
name. If you are not using System IPCC, run CAD Configuration Setup and
reset this option. See the Cisco CAD Installation Guide for more information.
You cannot change the agent’s user ID, password, display name, or team name—that
information must be administered through ICM.
information must be administered through ICM.
Figure 89.
The Agents window.
To view an agent’s properties:
1. Select the agent from the agent list, and then click Properties.
The Agent Properties dialog box appears (see
2. Click OK to close the window after reviewing the agent’s properties.
To change agents’ login method:
■
Click either Agent ID or Agent Name to select which an agent should use to
log into Agent Desktop.
log into Agent Desktop.