Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agents
November 2006
153
NOTE: If an agent attempts to log in at the same time you change the login
method, the agent will receive an error message. The agent must restart
Agent Desktop and then use the new login method.
method, the agent will receive an error message. The agent must restart
Agent Desktop and then use the new login method.
Changing an Agent’s Work Flow Group
An agent can belong to only one work flow group at a time. All agents are assigned to
the Default work flow group until reassigned to another one.
the Default work flow group until reassigned to another one.
To change an agent’s work flow group:
1. Select the agent from the agent list, and then click Properties.
You can also double-click or right-click the agent’s name to display the
Properties dialog box.
Properties dialog box.
The Agent Properties dialog box appears (see
).
2. Select a work flow group from the drop-down list, and then click OK.
The agent is now assigned to a new work flow group.
Figure 90.
Agent Properties dialog box.
Field
Description
ID
The agent’s Agent Desktop/IP Phone Agent user ID
Login Name
The agent’s login name
Display Name
The agent’s name, as seen in Agent
Desktop/Supervisor Desktop
Desktop/Supervisor Desktop
Team Name
The team to which the agent is assigned
Work Flow Group
The work flow group that controls the agent’s desktop
and work flow configurations
and work flow configurations