Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

2. Choose the VoIP Monitor service from the drop-down list.

The devices you selected are now assigned to that VoIP Monitor service.

Mobile agents can connect to the system through any one of a number of agent 
gateways. The Mobile Agent Monitor tab (see 

) enables you to assign a 

VoIP Monitor service to each agent gateway. One VoIP Monitor service can be 
assigned to multiple agent gateways as well as to regular agent phones. 

Some limitations of mobile agent monitoring are:

■

Calls between mobile agents on the same agent gateway cannot be 
monitored.

■

Only one VoIP Monitor service per agent gateway is supported.

■

If an agent logs in while on a call or is on a call during a CAD services or CRI 
server failover, the agent cannot be monitored until the call state changes or 
the agent makes a new call.