Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

VoIP Monitor

November 2006

To set up mobile agent monitoring:

1. On the Mobile Agent Monitor tab, double-click or right-click the first available

field in the Agent Gateway IP Address column.

2. Enter the IP address of the agent gateway to be monitored.

3. In the Monitor Server field, select the VoIP Monitor service that will monitor

the agent gateway from the drop-down list.

Your changes go into effect immediately.

Effect of Monitoring Options on Devices

Use

Table 4

to determine the effect on monitored devices with various combinations

of desktop monitoring, VoIP Monitor service monitoring, and setting a default monitor.

If a device is assigned to be monitored by a specific VoIP Monitor service, and that
service fails, there is no failover to the default VoIP Monitor service (if one is
designated). However, if a device has desktop monitoring enabled, and the desktop
monitoring module is not registered with Directory Services at the time a monitoring
or recording session is requested, there is failover to a specific VoIP Monitor service
(if designated) or to the default VoIP Monitor service (if designated).

Table 4.

Effect of Monitoring Options on Devices

Specific V

Desktop Monitor

Default V

Effect on Devices

Monitoring fails if there are multiple VoIP monitor services;
monitored by default VoIP Monitor service if there is one
VoIP Monitor service in the system.

Monitored by specific VoIP Monitor service; no backup in
case of failure.

Monitored by Desktop Monitor; backed up by specific VoIP
Monitor service.

Monitored by specific VoIP Monitor service; no backup in
case of failure.

Monitored by Desktop Monitor; no backup in case of failure.
If there is only one VoIP Monitor service in the system, it
serves as backup.