Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
98
31-Mar-06
Figure 59.
Agent State Action dialog box with Automate Reason button.
3. Click Automate Reason.
The Select Reason dialog box appears (see
).
Figure 60.
Select Reason dialog box.
4. Select the reason code you want to be entered automatically when the action
is triggered, and then click OK.
The default is “Agent will choose.” If you select this, the agent will have to
manually enter the reason code.
manually enter the reason code.
The dialog box closes and the Agent State Action Setup dialog box is
displayed, with the number of your chosen reason code entered in the gray
box next to the Automate Reason button.
displayed, with the number of your chosen reason code entered in the gray
box next to the Automate Reason button.
5. Click OK.
Call Control Action
Call Control actions include:
■
Blind transfer
■
Supervised transfer
■
Conference
■
Call
■
Answer