Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
31-Mar-06
121
High-Priority Chat Messages
A high-priority chat message is a predefined message that appears in a supervisor’s
Chat window (see
Chat window (see
). The message behaves just like a regular chat message
that is tagged as high priority—it pops up on the supervisor’s screen on top of all other
windows to attract the supervisor’s attention.
windows to attract the supervisor’s attention.
You can configure a task button on the Agent Desktop toolbar to send such a
message from an agent to the agent’s supervisor(s).
message from an agent to the agent’s supervisor(s).
Figure 73.
Sample high-priority chat message.
To set up a utility action:
1. Set up a new action. See
The Select Action window appears.
2. Select the Utility Action tab, and then click New.
The Utility Action Setup dialog box appears (see
).
Figure 74.
Utility Action Setup dialog box.
3. Enter a name for the new action, select an action type from the drop-down
list, and then click OK.