Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The toolbar buttons you see are among those listed in 

. 

Use these mouse or keyboard actions in the left pane to navigate the tree.

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Double-click an icon/application name to expand or collapse the tree.

■

Click the plus sign ( + ) to expand the tree.

■

Click the minus sign ( – ) to collapse the tree.

■

Right-click to rename or delete a node (not available for all nodes).

With a node selected,

■

Press the up and down arrow keys to move from one node to the next.

■

Press the left arrow key to collapse the tree.

■

Press the right arrow key to expand the tree.

■

Press F2 to rename an icon (not available for all nodes).

About

Displays copyright and version information

Delete

Removes the selected work flow group

Remove VoIP, 
Record/Playback 
Services

Removes unneeded services from Directory 
Services

Help

Accesses Help files

New

Adds a new work flow group 

Properties

Displays the URL of the selected subnode 
under the IPCC Configuration node

Web

Opens your web browser and accesses 
Cisco’s website