Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
January 16, 2013
111
To rename a data field:
1. Double-click the field you want to rename. The Rename dialog box appears
(
2. Enter a new name, then click OK.
Show Duration
For CAD-BE agents, select the Show Duration check box to enable the Duration field in
CAD-BE to increment during a call. By default this option is enabled. However, a
continually changing field can cause difficulties for screen readers, so this field might
be disabled for agents who are visually impaired.
CAD-BE to increment during a call. By default this option is enabled. However, a
continually changing field can cause difficulties for screen readers, so this field might
be disabled for agents who are visually impaired.
For Agent Desktop, the Show Duration feature is enabled/disabled on the Accessibility
Options tab in the Preferences window.
Options tab in the Preferences window.
Figure 56.
Rename dialog box