Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

112

January 16, 2013

Miscellaneous

Use the Miscellaneous tab (

) to configure other user interface options. 

Select or check your desired settings, and then click Apply to save your changes.

 describes the options on the Miscellaneous tab.

Figure 57. 

Miscellaneous tab — CAD Agent (left) and CAD-BE Agent (right)

Table 13. 

Miscellaneous tab options 

Option

Description

Window Behavior

The behavior of the Agent Desktop window. Only the last 
option, which is the default, allows the agent to choose. 

NOTE: If you select one of the first four options, Agent 
Desktop does not display the Preferences tab on the 
Desktop Preferences dialog box.

• Normal. The window appears when calls are present 

and minimizes when idle.

• Keep Open. The window is always visible, but might be 

hidden by other open applications.

• Always on Top. The window is always visible and on top 

of other open applications.

• Stealth. The window appears as an icon in the system 

tray.

• Agent Choice. The agent can choose the window 

behavior.