Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Layouts
November 19, 2013
155
■
Expanded Call Context (ECC)—Select scalar ECC variable
■
Field Index—Select 252 from the list of available index numbers
2. Create a new custom layout. In this example, we have named the custom
layout “.acctinfo.” Note that the custom layout includes the ECC variable 252.
3. In ICM Configuration Manager, define the ECC variable in the Expanded Call
Variable List. It must match what you defined in Desktop Administrator.
NOTE: ICM requires the word “user” before the field name (so in this
example, the Layout field name becomes “user.Layout.”
example, the Layout field name becomes “user.Layout.”
Figure 76.
New custom layout “acctinfo”
Figure 77.
ICM Configuration Manager Expanded Call VAriable List window