Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
156
November 19, 2013
4. Add the ECC variable to an ICM routing script. Use a Set Variable node in an
appropriate place in the ICM script to set the .Layout ECC variable to the digit
string corresponding to the layout name in Desktop Administrator.
string corresponding to the layout name in Desktop Administrator.
Copying a Layout
1. Choose Services Configuration > Enterprise Data > Layouts. The Layout List
page appears (
2. Select the layout you want to copy. The selected layout list page appears.
3. Click Copy.
4. Enter a name for the new layout and edit the fields as needed.
5. Click Save to save the copied layout. The layout is added to the Layouts list
page.
6. If desired, repeat steps 4 and 5 to create more new layouts.
7. When you are finished, click Return to Layout list.
Figure 78.
Set Variable node in an ICM script that calls the custom layout “.acctinfo”