Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring Desktop and Server Monitoring and Recording
November 19, 2013
165
To enable desktop monitoring:
1. Choose Services Configuration > Multiline, Monitoring & Recording > VoIP
Monitoring Device. The VoIP Monitoring Device page appears (
).
2. If necessary, search for the phone device for which you want to enable
desktop monitoring. For instructions, see
.
3. Select Enable from the Desktop Monitoring drop-down list.
4. Click Save. Desktop monitoring is enabled for that device.
Configuring a Default Monitor Service
Select a default monitor service to avoid the possibility of having devices unassigned
to any monitor service. This situation can arise when there is more than one VoIP
Monitor service in the system.
to any monitor service. This situation can arise when there is more than one VoIP
Monitor service in the system.
NOTE: If your system has only one VoIP Monitor service, it is not
necessary to set a default monitor service or to manually assign each
device to that single monitor service. The VoIP Monitor service
necessary to set a default monitor service or to manually assign each
device to that single monitor service. The VoIP Monitor service
Figure 81.
VoIP Monitoring Device page