Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Synchronizing Directory Services

November 19, 2013

169

Synchronizing Directory Services

The Directory Services database should be synchronized with the master Unified CCX 
agent database. The databases are synced automatically whenever the master 
Unified CCX database changes. However, you can manually sync them with the 
Synchronize Directory Services command.

NOTE:  You can also synchronize Directory Services manually from 
Work Flow Administrator. See 

 for more information.

1. Choose Services Configuration > Synchronize Directory Services. The 

Synchronize Directory Services page appears (

).

2. Click Synchronize. The databases are synchronized, and you will see the 

message, “Transaction successful” when the process is complete.

Figure 83. 

Synchronize Directory Services page