Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring Supervisors
November 19, 2013
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To enable supervisors to log in using Agent Desktop password:
1. Choose Personnel > Supervisors. The Supervisors page appears (
).
2. Select the Enable Supervisor Login via CTIOS check box under Supervisor
Settings to enable supervisors to log in using Agent Desktop password.
NOTE: The login method you choose applies to all the supervisors in
the contact center.
the contact center.
3. Click Save. This does not impact the supervisors who are already logged in to
their applications. The change will go into effect the next time a supervisor
logs in to Supervisor Desktop.
logs in to Supervisor Desktop.
NOTE: If a supervisor logs into Supervisor Desktop before logging in
to Agent Desktop using Agent Desktop password, the historical agent
state reports will show the Supervisor Desktop login and logout and
then Agent Desktop login records. Whereas, if a supervisor logs into
Agent Desktop before logging in to Supervisor Desktop, the historical
agent state reports will show the user logging in to Agent Desktop and
staying logged in as an agent. The report will not display the
Supervisor Desktop login.
to Agent Desktop using Agent Desktop password, the historical agent
state reports will show the Supervisor Desktop login and logout and
then Agent Desktop login records. Whereas, if a supervisor logs into
Agent Desktop before logging in to Supervisor Desktop, the historical
agent state reports will show the user logging in to Agent Desktop and
staying logged in as an agent. The report will not display the
Supervisor Desktop login.
Viewing a Supervisor’s Properties
You can view a supervisor’s properties as set up in Unified ICM.
To view a supervisor’s properties:
1. Choose Personnel > Supervisors. The Supervisors list page appears
(