Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
178
November 19, 2013
Configuring Supervisors
The Supervisors page (
) displays a list of all supervisors configured in Unified
ICM. You can view the supervisor’s name, ID, and login name on this page.
You can do the following in the Supervisors page:
■
Enable supervisors to log in using Agent Desktop password
■
View a supervisor’s properties
■
Reset the supervisor’s password
Enabling Supervisors to Log In Using Agent Desktop
Password
Password
By default, supervisors use their own passwords set either by you or the supervisor. In
the Supervisors page, you can enable supervisor to log in to Supervisor Desktop using
Computer Telephony Integration Object Server (CTIOS) authentication. In this case,
supervisors use their Agent Desktop passwords set up in the Unified CM.
the Supervisors page, you can enable supervisor to log in to Supervisor Desktop using
Computer Telephony Integration Object Server (CTIOS) authentication. In this case,
supervisors use their Agent Desktop passwords set up in the Unified CM.
When you select this option, you cannot reset the supervisor's password in the
Supervisors page. In addition, the Change Password option in the Supervisor Desktop
is disabled when you select this check box.
Supervisors page. In addition, the Change Password option in the Supervisor Desktop
is disabled when you select this check box.
Figure 88.
Supervisors window