Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring Contact Lists
November 19, 2013
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3. Find the SME you want to add using the Search function. For instructions
about finding SMEs, see
shows the
SMEs whose last name begins with the letter “s” and also contains the
letter “c.”
letter “c.”
4. Select the SMEs you want to add to the contact list.
■
To add all of the SMEs that are displayed, click Select All.
■
To add SMEs individually, select the corresponding check box in the
Included column.
Included column.
5. If you want to find and add other SMEs, repeat steps
.
6. When you are done adding SMES, click Save, then click Return to Contact list.
Finding SMEs
NOTE: Searches are not case sensitive. For example, if you type a
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
NOTE: You can only search for SMEs from the page of a specific
contact list.
contact list.
To find SMEs:
1. Choose Cisco Unified Presence Settings > Contact Lists. The Contact Lists
page appears.
Figure 95.
Specific contact list page with SMEs