Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
54
November 19, 2013
When creating wrap-up data descriptions, follow these guidelines:
■
Descriptions can consist of up to 39 alphanumeric characters. No
punctuation or other characters are allowed.
punctuation or other characters are allowed.
NOTE: Depending on whether the agent’s IP phone has UTF-8
support for double-byte languages, wrap-up descriptions in IP Phone
Agent might not display correctly. See the Cisco CAD Installation
Guide for more information on language support for IP Phone Agent.
support for double-byte languages, wrap-up descriptions in IP Phone
Agent might not display correctly. See the Cisco CAD Installation
Guide for more information on language support for IP Phone Agent.
■
Duplicate descriptions are not allowed.
To create a wrap-up data description:
1. Select the global or work flow group Wrap-up Codes node in the navigation
tree to display the Wrap-up Codes window (
Figure 20.
Wrap-up Data window — global (left) and work flow group (right)