Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
76
November 19, 2013
Remote Access
The Remote Access tab (
) is used to enable the IPC Receive Event feature
and configure the port used by the feature. This action is available to agents using
Agent Desktop at the Premium level only.
Agent Desktop at the Premium level only.
NOTE: The Remote Access feature is not available for CAD-BE.
An IPC Receive Event occurs when a third party application sends a message to Agent
Desktop over a UDP socket. All attributes that IPC Receive Event actions require in
order to execute are a part of the IPC Receive Event message content. These
messages must adhere to a predefined XML schema (see examples below) and
cannot exceed 4000 bytes. Unlike work flow actions, IPC Receive Event actions do not
require configuration or setup in Desktop Work Flow Administrator.
Desktop over a UDP socket. All attributes that IPC Receive Event actions require in
order to execute are a part of the IPC Receive Event message content. These
messages must adhere to a predefined XML schema (see examples below) and
cannot exceed 4000 bytes. Unlike work flow actions, IPC Receive Event actions do not
require configuration or setup in Desktop Work Flow Administrator.
When Agent Desktop receives an IPC Receive Event message, it does not send a reply
back. IPC Receive Events are queued so no messages are lost.
back. IPC Receive Events are queued so no messages are lost.
By default, IPC Receive Events are disabled. The default port number is Port 58000.
NOTE: The Remote Access action provides for receiving an
asynchronous event. Even if the event is solicited by an IPC Action
request being sent out, the request might never be delivered, and
there is no assurance that a response will arrive because of the
nature of UDP.
asynchronous event. Even if the event is solicited by an IPC Action
request being sent out, the request might never be delivered, and
there is no assurance that a response will arrive because of the
nature of UDP.
Figure 32.
Remote Access tab