Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 2007
29
Index
A
Agent states
changing
Agent-initiated recording
B
Barge in
C
Caller data
Changing agent state
Choosing menu options
F
Failover
Fault tolerance
Feature levels
Forced login
,
I
Intercept
L
Languages supported
Logging in
forcing a login
Logging out
M
Monitoring
Monitoring notification
R
Recording
Recording notification
Redundancy
Refresh rate
S
Services screen
Skill statistics
refresh rate
Soft keys
Supervisor intervention
Supervisor-initiated monitoring
Supervisor-initiated recording