Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
20
June 2007
Reason Codes
You may be required to enter a descriptive reason code when you change your agent
state to Not Ready or when you log out. Reason codes are created by your system
administrator and are customized for your contact center.
state to Not Ready or when you log out. Reason codes are created by your system
administrator and are customized for your contact center.
If your system administrator has enabled reason codes, whenever you change your
agent state to Not Ready or log out, IP Phone Agent prompts you to enter a reason
code.
agent state to Not Ready or log out, IP Phone Agent prompts you to enter a reason
code.
To enter a reason code:
■
Choose the appropriate reason code from the menu. (See
Figure 8.
Sample Reason Code menu. Your reason codes may differ.
14:23 12/17/05
2101
Reason Code - ID:2311
1 Break
Not Ready
2 Paperwork
Reason codes
for changing
your state to
Not Ready
for changing
your state to
Not Ready
Select
Stats